> For the complete documentation index, see [llms.txt](https://nx.docs.scailable.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nx.docs.scailable.net/ai-manager-v6.1.3/support-and-troubleshooting/how-to-get-support.md).

# How to get support

To get support for the AI Manager please use your Nx support contact.

You can also work through the [troubleshooting](/ai-manager-v6.1.3/support-and-troubleshooting/troubleshooting.md) steps to solve the problem yourself before contacting support.

## Before contacting support

Have the following information ready; support will ask for it:

1. **OS version and architecture** e.g. `Ubuntu 22.04 x86_64` or `Ubuntu 20.04 aarch64`
2. **Nx plugin version** visible in Camera Settings → Integrations → AI Manager
3. **The sclblmod log file** see [Collecting system information](/ai-manager-v6.1.3/support-and-troubleshooting/troubleshooting/collecting-system-information.md) for instructions on how to gather this

## Support pages and community forums

{% embed url="<https://support.networkoptix.com/>" %}

{% embed url="<https://support.networkoptix.com/hc/en-us/community/topics>" %}

### Other support pages

{% embed url="<https://www.networkoptix.com/developers/nx-toolkit>" %}

{% embed url="<https://meta.nxvms.com/>" %}