> For the complete documentation index, see [llms.txt](https://nx.docs.scailable.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nx.docs.scailable.net/ai-manager-v6.1.3/support-and-troubleshooting/troubleshooting/system-checks.md).

# System checks

### Is Nx Meta version 6.0 or later installed <a href="#is-nx-meta-version-6.0-or-later-installed" id="is-nx-meta-version-6.0-or-later-installed"></a>

You need Nx Meta 6.0 or later for the AI Manager plugin. Follow the instructions to [Install Network Optix](/ai-manager-v6.1.3/ai-manager-plugin/install-network-optix.md). You need both the client and server programs, but the server can be installed on another machine with even another OS than the client. Typically the **server** is a computer connected to some **cameras** over the network, and the **client** can be installed on your **local workstation** or **laptop**.

If you are using another product, check the documentation for that product to ensure compatibility with AI Manager.

### Is the storage full <a href="#is-the-storage-full" id="is-the-storage-full"></a>

Check whether the disk has sufficient free space. If the system has no space left, the AI Manager will not work correctly.

### Is the camera working <a href="#is-the-camera-working" id="is-the-camera-working"></a>

Do you see images in the camera preview window? If not, check the camera control app that came with the camera if that does show images.

* If the camera is not working there, you need to fix the camera input first before trying any next steps.
* If the camera is working but not visible in Nx Meta, please try to fix the camera display in Nx Meta first before trying any next steps.

### Are the necessary drivers installed <a href="#are-the-needed-drivers-installed" id="are-the-needed-drivers-installed"></a>

#### NVIDIA Orin accelerated <a href="#nvidia-orin-accelerated" id="nvidia-orin-accelerated"></a>

If you're running on NVIDIA Orin - is a current version of [NVIDIA Jetpack](/ai-manager-v6.1.3/ai-accelerators-support/nvidia-support.md) installed?

#### Hailo Accelerated Devices <a href="#hailo-accelerated-devices" id="hailo-accelerated-devices"></a>

In order for the runtime using Hailo accelerators to work, the correct [Hailo Runtime](/ai-manager-v6.1.3/ai-accelerators-support/advanced/hailo-support.md) (**hailort)** needs to be installed. Currently, the AI Runtime supports Hailo driver version **4.17.0**. Ensure that the correct runtime is installed.

### Is the system registered to a cloud user <a href="#is-the-system-registered-to-a-cloud-user" id="is-the-system-registered-to-a-cloud-user"></a>

If the plugin is detected and you are greeted with this message:

<figure><img src="/files/H8sNzvx0wRm7I8hNnKAf" alt="Plugin message indicating the system is not connected to a cloud account"><figcaption><p>This message appears when the system is not connected to an Nx Cloud account</p></figcaption></figure>

It is most likely that your system is not connected to a cloud account. If you do not have an Nx Cloud account yet, follow the steps at [Install Network Optix](/ai-manager-v6.1.3/ai-manager-plugin/install-network-optix.md) . The plugin requires a system to be connected to the cloud account to work. To add your system to your cloud account, right click on your system in the left-hand pane and select the Cloud tab:​​​

<figure><img src="/files/gbB90Z0DjCVXJx6hix0G" alt="System context menu showing the Cloud tab for connecting to an Nx Cloud account"><figcaption><p>Right-click your system and select the Cloud tab to connect it to your cloud account</p></figcaption></figure>