Intel Support

Supported Intel CPU, GPU, and NPU hardware and how to enable the OpenVINO runtime.

Support Level	AI Accelerator	CPU Architecture	Operating System	API/driver version
Intel CPU	Full support	x86_64	Ubuntu 22+ and Windows	-
Intel GPU	Experimental	x86_64	Ubuntu 22+ and Windows	-
Intel NPU	Experimental	x86_64	Ubuntu 22+ only	-

To use OpenVINO runtimes, select the option during plugin install on compatible hardware.

If you want to preselect GPU or NPU runtimes, make sure you have the latest Intel drivers installed on your machine.

Hardware Requirements

Check the Intel system requirements tables to confirm compatibility.

Software Requirements: for Ubuntu

For the Intel drivers, follow:

• For GPU: https://github.com/intel/compute-runtime/releases/tag/25.09.32961.5\

• For NPU: https://github.com/intel/linux-npu-driver/releases/tag/v1.16.0

Also make sure you have the latest dependencies installed:

sudo apt install ocl-icd-libopencl1

Add the user to video and render groups:

sudo usermod -aG video $USER
sudo usermod -aG render $USER

If Ubuntu or Debian overwrites the packages installed above, prevent APT from upgrading them by placing the relevant packages on hold, for instance:

sudo apt-mark hold intel-ocloc intel-opencl-icd libigdgmm12 libze-intel-gpu1

Software Requirements: for Windows

To make use of the Intel GPU, make sure to install the Intel Graphics Driver as shown on this page.

Configuration

By default, the OpenVINO runtime performs model inference on CPU.

To run a model on a compatible Intel GPU, specify that in the JSON file located at /opt/networkoptix-metavms/mediaserver/var/nx_ai_manager/nxai_manager/bin/runtime_args.json :

{
  "device_type": "GPU"
}

Similarly, to use the Intel NPU, the JSON file should contain:

{
  "device_type": "NPU"
}

After making the changes, restart the Mediaserver on Linux or Windows.

Verifying the Runtime Is Available

After installing the Intel drivers and restarting the Mediaserver, the Intel runtime appears in the AI Manager plugin's runtime selection panel. Open any camera's settings, go to the Integrations tab, click AI Manager, and confirm that the Intel runtime entry is visible.

The Intel runtime appears in the list once the OpenVINO drivers are installed and the server has been restarted

Monitoring: on Ubuntu

Monitor the usage of Intel CPU, GPU, and NPU using the appropriate command:

Hardware	Command	How to install
CPU	top	Comes preinstalled in the OS
GPU	sudo intel_gpu_top	sudo apt install intel-gpu-tools
NPU	intel-npu-top	https://pypi.org/project/intel-npu-top/

Notes: Incompatible Models

Not all models running on CPU are supported by the GPU and NPU; in that case, the AI Manager fails to run and displays an error message.

For example, the face detection model works on CPU and GPU but not on NPU.

Contact the support team to check for a workaround in such situations.