> For the complete documentation index, see [llms.txt](https://nx.docs.scailable.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nx.docs.scailable.net/ai-manager-v6.1.4/support-and-troubleshooting/how-to-get-support.md).

# How to get support

{% tabs %}
{% tab title="Nx Witness" %}
To get support for the AI Manager, use your Nx support contact.
{% endtab %}

{% tab title="Nx Meta" %}
To get support for the AI Manager, use your Nx support contact.
{% endtab %}

{% tab title="Generic" %}
To get support for the AI Manager, contact your reseller.
{% endtab %}
{% endtabs %}

Work through the [troubleshooting](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting.md) steps to solve the problem before contacting support.

## Before Contacting Support

Have the following information ready; support will ask for it:

1. **OS version and architecture** e.g. `Ubuntu 22.04 x86_64` or `Ubuntu 20.04 aarch64`
2. **Nx plugin version** visible in Camera Settings → Integrations → AI Manager
3. **The sclblmod log file** see [Collecting system information](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/collecting-system-information.md#os-linux) ( or the [Windows instructions](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/collecting-system-information.md#os-windows) ) for instructions on how to gather this

{% tabs %}
{% tab title="Nx Witness" %}

## Support Pages and Community Forums

{% embed url="<https://support.networkoptix.com/>" %}
Network Optix Support
{% endembed %}

{% embed url="<https://support.networkoptix.com/hc/en-us/community/topics>" %}
Nx Community Forums
{% endembed %}

## Other Support Pages

{% embed url="<https://www.networkoptix.com/developers/nx-toolkit>" %}
Nx Developer Toolkit
{% endembed %}

{% embed url="<https://meta.nxvms.com/>" %}
Nx Meta Developer Portal
{% endembed %}
{% endtab %}

{% tab title="Nx Meta" %}

## Support Pages and Community Forums

{% embed url="<https://support.networkoptix.com/>" %}
Network Optix Support
{% endembed %}

{% embed url="<https://support.networkoptix.com/hc/en-us/community/topics>" %}
Nx Community Forums
{% endembed %}

## Other Support Pages

{% embed url="<https://www.networkoptix.com/developers/nx-toolkit>" %}
Nx Developer Toolkit
{% endembed %}

{% embed url="<https://meta.nxvms.com/>" %}
Nx Meta Developer Portal
{% endembed %}
{% endtab %}

{% tab title="Generic" %}

## Support

Contact your reseller for support and product resources.
{% endtab %}
{% endtabs %}