> For the complete documentation index, see [llms.txt](https://nx.docs.scailable.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://nx.docs.scailable.net/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting.md).

# Troubleshooting

## Is It a Problem in the AI Manager

This troubleshooting section addresses only the AI Manager and does not cover other problems in the Nx Meta system.

Confirm the AI Manager, not another Nx Meta function such as built-in motion detection, is the source of the issue. Work through the topics below in order, starting with OS and system checks to rule out environmental issues before examining the plugin itself.

## Troubleshooting Topics

* [OS checks](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/os-checks.md): Verify the operating system and hardware prerequisites are met before proceeding.
* [System checks](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/system-checks.md): Confirm that Nx Meta, cameras, and cloud connectivity are working correctly.
* [Plugin checks](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/plugin-checks.md): Inspect the AI Manager plugin status and configuration.
* [Things to try](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/things-to-try.md): Step-by-step actions to resolve the most common issues.
* [Collecting system information](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/collecting-system-information.md#os-linux) ([Windows](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/collecting-system-information.md#os-windows)): Gather logs and diagnostics to share with support.
* [Controlling the server and the plugin](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/controlling-the-server-and-the-plugin.md#os-linux) ([Windows](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/controlling-the-server-and-the-plugin.md#os-windows)): Start, stop, and restart the Mediaserver and the AI Manager plugin.
* [Q\&A](/ai-manager-v6.1.4/support-and-troubleshooting/troubleshooting/q-and-a.md): Answers to frequently asked troubleshooting questions.