# How to get support

To get support for the Nx AI Manager please use your Nx support contact.

You can also work through the [troubleshooting](/nx-ai-manager-v6.1.2/support-and-troubleshooting/troubleshooting.md) steps to solve the problem yourself before contacting support.

## Before contacting support

Have the following information ready; support will ask for it:

1. **OS version and architecture** e.g. `Ubuntu 22.04 x86_64` or `Ubuntu 20.04 aarch64`
2. **Nx plugin version** visible in Camera Settings → Integrations → Nx AI Manager
3. **The sclblmod log file** see [Collecting system information](/nx-ai-manager-v6.1.2/support-and-troubleshooting/troubleshooting/collecting-system-information.md) for instructions on how to gather this

## Support pages and community forums

{% embed url="<https://support.networkoptix.com/>" %}

{% embed url="<https://support.networkoptix.com/hc/en-us/community/topics>" %}

### Other support pages

{% embed url="<https://www.networkoptix.com/developers/nx-toolkit>" %}

{% embed url="<https://meta.nxvms.com/>" %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://nx.docs.scailable.net/nx-ai-manager-v6.1.2/support-and-troubleshooting/how-to-get-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.