Troubleshooting

Troubleshooting the Nx AI Manager

Is it a problem in the AI manager

This troubleshooting section will only help with the Nx AI Manager and does not address other problems in the Nx Meta or Nx EVOS system.

When you are troubleshooting you need to make sure that you are trying to use AI with the AI Manager and not another function of Nx EVOS, the Nx AI Manager is different than the built in motion detection for example. Work through the topics below in order; start with OS and system checks to rule out environmental issues before examining the plugin itself.

Troubleshooting topics

• OS checks: Verify the operating system and hardware prerequisites are met before proceeding.

• System checks: Confirm that Nx Meta, cameras, and cloud connectivity are working correctly.

• Plugin checks: Inspect the Nx AI Manager plugin status and configuration.

• Things to try: Step-by-step actions to resolve the most common issues.

• Collecting system information: Gather logs and diagnostics to share with support.

• Controlling the server and the plugin: Start, stop, and restart the Nx Mediaserver and the AI Manager plugin.

• Q&A: Answers to frequently asked troubleshooting questions.