Privacy policy

Network Optix, Inc. is committed to protecting your privacy and using your personal data in accordance with applicable data privacy legislation (like GDPR).

Please take a few minutes to read through the information below to understand why we collect and use your personal data. References in this privacy notice to “Network Optix”, “we”, “us”, and “our” are references to Network Optix, Inc. This document was originally written in the English language, and the English text of this document shall prevail over any translation hereof.

What is Personal Data?

Personal Data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. (Definition from Article 4 of GDPR)

What personal data do we collect?

Network Optix (“Nx”) collects the following types of personal data:

• CONTACT: Information required to contact you (e.g. name, email address, and phone number)

• COMPANY: Information related to your company / employer (e.g. contact details and your position)

• BILLING: Information required in order to process payments (e.g. credit card information)

• ACCOUNT: Information pertaining to your preferences for your Nx account (e.g. whether you want to receive marketing communications; language preferences)

• SYSTEM: Information required to use Nx products and services (e.g. IP address; system name)

• OTHER: Information that you voluntarily share with Nx as part of normal business processes such as filling out requests for product information or support

What’s the purpose of collecting personal data?

The following are the types of and reasons for how Nx uses personal data:

Use	How and Why
BUSINESS Transactions	To send transactional information to you when you request information about Nx products or services during the course of normal business transactions.This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to commence and sustain the business relationship with you or your company.
ACCOUNT Creation, Management, and Maintenance	To create and manage your online account, as requested by you when registering for your account. This use, including the collection of the personal data needed to do it, is necessary to perform (as applicable), the contract between Nx and you regarding your use of your online account and the service features available through the account.
MARKETING Communications	To provide you with marketing communications, where you have opted in to receive such communications (including information about Nx, our products, solutions and services, competitions and promotions). These can be shared via electronic means (for example, SMS, emails and online advertising) and via mail. This use, including the collection of the personal data needed to do it, is necessary for the purpose of our legitimate interest to market, promote and demonstrate our business, products, solutions, services, competitions, events and similar and to provide you and/or your company with relevant product, solution and service offerings and any other information about Nx and/or our products that you may seek or we think might be of interest to you or your company.
PURPOSE Communications	To communicate with you specifically for the purpose that you contacted Nx.
ADMINISTRATIVE Monitoring	To monitor, for necessary administrative purposes and improvement, your use of our different online products, solutions and services.

What type of personal data do we collect in our applications?

Who you are and the purpose of your interaction with Nx determine what personal data we collect and how it is used. Below is a quick summary:

Who are you?	What is collected?	How is it used?
My Nx User my.networkoptix.com	Contact Company Account Other	BUSINESS ACCOUNT MARKETING PURPOSE ADMINISTRATIVE
Nx Cloud User nxvms.com	Contact Company Account System Other	ACCOUNT PURPOSE ADMINISTRATIVE
Nx customer, partner, or reseller e.g. daily operations	Contact Company Billing Other	BUSINESS PURPOSE MARKETING
Interested party e.g. Events, exhibitions, and offline	Contact Company Other	BUSINESS PURPOSE MARKETING
Support e.g. support portal, supported devices list, developer feedback forms…	Contact Company Other	PURPOSE

Network Optix as a Data Controller

As a data controller, Nx does not share any of your personal data except for the purposes described in this privacy notice and as required by law. Please note that this privacy policy is specific to personal data that Nx collects and uses as a data controller. In using Nx products and services, you and/or your company or other third-party act as the data controller of data to which you give Nx access. Examples of such data or content include video and image or other personal data contained therein. In such case, Nx acts solely as the data processor and will only process the data on your behalf as the data controller, in accordance with your instructions and applicable law.

How long do we retain your personal data?

Nx will not use your personal data for any longer than needed in order to fulfil the purposes described in this privacy policy. After that, we will delete or permanently de-identify your personal data unless required or entitled by law to retain it, or parts of it.

How can you control / delete / remove your personal data?

You have a right to request and receive information on what personal data we have about you, get access to this data, request that we erase parts or the entirety of your personal data, request that we restrict the use of or cease using your personal data, and/or have your personal data re-submitted to you in a structured and accessible format.

Please note that if you ask us to erase or restrict the use of any of your personal data, we may not be able to continue managing your Nx online account and/or providing services to you.

If you wish to exercise any of these rights, or if you have any other questions regarding your personal data that you believe were not answered in this privacy policy please contact us at [e-mail]

To request deletion of your personal information click here.