Things to try

Things you can try to narrow down where the problem might be.

Have you tried turning it off and on again

Always try to restart the system to see if it fixes the problem.

Also check all cables (by unplugging them and plugging them back in)

Restart the Nx Meta Mediaserver

For the plugin to be detected after install, make sure to restart the Nx Meta mediaserver. This can be done through the Nx Meta mediaserver web interface.Navigate to "<Server IP Address>:7001" in your web browser. Go to the Servers tab, and click the restart button.

Reinstall the plugin

Firstly completely remove the existing version of the plugin by following the uninstall instructions.And then follow the install instructions for a clean installation the plugin.

Try another version

There might be a newer version of Nx Meta or Nx EVOS available. The new version might have improved functionality. Download the new version and install it to see if your problems are solved.Check if the latest beta fixes your problem, or if it worked in a previous release.

• Nx AI Manager plugin - see the install instructions.

• Nx Meta Mediaserver - check if there is a newer version or a beta available.

• Nx Meta client - check if there is a newer version or a beta available.

Try another model

See if you can install another model and see if it gives correct resultsVerify that the model is downloaded and running.

Try another camera

Check if the model works on another camera.If no other camera is available, you can point the camera at a different scene.

Try a test camera stream

If no camera change is possible, try a video feed instead of a live camera. You can then try a test camera with a video which is especially suited for your model.

Try another computer

If you have another computer available, install the Nx Meta Mediaserver or Nx EVOS and check if it works on that system.The Nx AI Manager in Nx Meta and Nx EVOS can run on systems like the Raspberry Pi or the NVIDIA Orin Nano and on many standard PCs and laptops.